Terms of Use and Service Terms

Part 2 — Service Terms

The free inspection

We inspect the property at no charge so that we can prepare a quotation. The inspection is a visual inspection of the surfaces you ask us to look at, on the day and in the conditions we find them. It identifies what can be seen and reached at that time. Hidden defects, or defects in surfaces we were not asked to inspect, may not be found at inspection.

The free quotation

After the inspection we give you a written quotation at no charge. The quotation describes the surfaces to be waterproofed, the system to be used, what is included and what is excluded, the price, and any payment terms that apply to that job. Only the written quotation, once you accept it, forms the agreement for the work. Anything not listed in the quotation is not included.

Scope, materials and additional work

We carry out the work described in the accepted quotation using the torch-on membrane system or other system stated in it. If, once work has started, we find that additional work is needed — for example a surface that must be repaired before membrane can be laid, or an area larger than the one quoted — we will tell you before doing it and quote for it separately. Additional work is only carried out with your agreement.

What we need from you

Safe access to the surfaces to be inspected and worked on; the area cleared of furniture, plants and belongings before work starts; and a contact who can make decisions about the job while we are on site. Torch-on membrane is applied with an open flame, so the working area must be kept clear of people and of anything that could catch fire while we work.

Scheduling and weather

We agree a start date with you when you accept the quotation, and we tell you in advance when we will arrive. Waterproofing work depends on the weather and on the surface being in the right condition; we may need to pause or reschedule work because of rain, and we will tell you if we do.

Completion

When the work is complete we walk the finished surfaces with you. If anything in the agreed scope is incomplete or not as quoted, tell us before or at that walk-through and we will put it right.

Photographs of our work

We photograph our own work on site for our records and, from time to time, to show on this website and our social media, as with the photographs already on this website. Our photographs show the surfaces we worked on and do not identify your property or you. If you would prefer that we do not photograph the work at your property, or do not publish photographs of it, tell us before work starts and we will not.

Cancellation

You may cancel an inspection at any time before it takes place, at no cost. If you wish to cancel work after accepting a quotation, tell us as soon as possible; any materials already purchased or work already carried out for your job will be charged as set out in the quotation.

If something goes wrong

Contact us on WhatsApp at 016-233 3468 or on the office line, 03-9765 2840, Monday to Friday, 9:00am–5:00pm, and we will arrange to look at it. Nothing in these service terms limits any right you have under Malaysian law that cannot lawfully be limited.